Privacy Policy

1. Introduction

Kejanova ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Name and contact information (email, phone number)
• National ID number (for agents)
• Profile photo
• Payment information (M-Pesa phone number)
• Communication preferences

2.2 Usage Information

We automatically collect information about your use of the platform:

• Device information (IP address, browser type, operating system)
• Log data (pages visited, time spent, clicks)
• Location data (with your permission)
• Cookies and similar tracking technologies

2.3 Transaction Information

• Viewing bookings and payment history
• Reviews and ratings
• Messages and communications

3. How We Use Your Information

We use collected information to:

• Provide and improve our services
• Process payments and transactions
• Verify agent identities
• Communicate with you (booking confirmations, reminders, support)
• Personalize your experience
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Information Sharing

4.1 With Other Users

When you book a viewing:

• HouseHunters can see agent name, photo, and rating
• Agents can see renter name and phone number
• After viewing, both parties can see reviews

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (M-Pesa/Safaricom)
• Cloud storage providers
• Analytics services
• Customer support tools

4.3 For Legal Reasons

We may disclose your information when required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activity
• Protect user safety

5. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of sensitive data in transit and at rest
• Secure servers and databases
• Regular security audits
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Update

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Request deletion of your account (subject to legal requirements)

6.2 Marketing Communications

You can opt out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Updating preferences in your account settings

6.3 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

7. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law or for legitimate business purposes

After account deletion, we may retain some information for:

• Legal compliance (tax records, transaction history)
• Dispute resolution
• Fraud prevention

8. Children's Privacy

Our platform is not intended for users under 18 years of age. We do not knowingly collect information from children.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place for such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

• Email: privacy@kejanova.com
• Phone: +254 700 123 456
• Address: Nairobi, Kenya

13. Consent

By using Kejanova, you consent to the collection and use of your information as described in this Privacy Policy.